IT Support for Education

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DBS Checked

All our education support team are fully DBS checked

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Over 90% of faults can be fixed remotely meaning we can quickly get you back up and running. Contact us today to see what we can do for you.

Specialist Support

With experience in SMEs, hotels, retail and schools, speak to us about the specialized services we can provide.

The education sector needs reliable IT more than ever – yet traditional IT support for schools and colleges doesn’t always provide the level of guidance, information and technical expertise needed.

The ICT requirements of schools and education organisations are different to those of other business sectors. The benefits of effective technology solutions in schools are huge, especially as ICT is deeply embedded in the curriculum. And with both staff and students having greater needs and expectations of the IT provided, it’s important to have the right technical solutions in place to improve their experience.

However, it can often be difficult to get new projects approved when time and budget available are tight. Many schools are therefore relying on complex legacy systems and processes which, more often than not, aren’t necessarily efficient, safe or cost effective.

This is where an experienced managed IT services partner comes in. There are many options for outsourced IT support for schools – from fully external IT support to joint IT services where we work with your internal IT department, as an extension to your team. Whether you’re looking into IT support providers for the first time, or want to assess the value of your existing contract, we appreciate that for many it’s a big decision! We’re here to help guide you through your search

Simply put, we make sure everything IT-related is running smoothly for our clients. Our cost effective and strategy focused approach is backed by over 25 years of experience in the education sector. We are highly experienced in delivering Managed IT Support services throughout the UK for state and independent primary and secondary schools, colleges, and large multi-academy trusts (MATs).

We understand how every school is different – there’s no one solution that fits all. This has meant we’ve developed flexible, scalable and reliable support services packages which we will tailor to your requirements, building a support plan that works for you, your staff and your teachers.

Dependent on your school’s needs, we are able to provide either a fully outsourced service or joint IT support if you have internal IT managers and technicians. Either way, we work closely with your Senior Leadership Team and IT department to introduce new products and services to support productive, safe and cost effective ways of working and learning.

We provide support for your entire ICT infrastructure from software issues, hardware faults and breakages. Your first point of call, our IT Support Desk will quickly assess your problem and check whether it can be fixed remotely. If not, one of our Field Service Engineers will come out to your school and make sure you’re up back running fast and at full capacity.

At Technic, we offer more than the ‘standard’ IT support services on offer from other IT companies. We like to meet our customers so we can truly understand their goals and provide customized advice. We’ll work with you and our partners to provide an effective technology road map.

Digital Education platforms

Currently an important area in the school space right now is improving digital education platforms. To assist them in giving the best possible education, whether that's in the classroom or distance learning, teachers need access to the right technology. We provide this support for schools using Microsoft Office 365 Education. Basic applications including email and Microsoft Teams are free, and there are reduced licensing costs for schools for more advanced features and desktop apps including Outlook, Word and Excel. The Office packages help remote teaching and studying via one user-friendly, efficient and secure platform which can be accessed anytime and on any type of device. The platform enables classroom group work, instant messaging, email, setting homework, secure cloud storage and document sharing. The added benefit of using Office 365 Education in the classroom is that your students are learning how to use the Microsoft suite of applications which will help prepare them for future employment. Technic help with Office 365 by providing fully managed new deployments, migration from other school platforms, and assisting with ongoing advice, training and support. To find out more, please contact us or read more here.

Procurement: hardware (from rugged devices to interactive whiteboards), software, cloud solutions, licensing, warranty and third party support

Installation and maintenance of IT hardware and software

Server upgrades and migrations

Backup and disaster recovery management

Network connectivity

Cyber Security consultancy

Unified Communications including VOIP, Microsoft Teams Voice, fibre broadband internet